Elderly couple came into the store looking for help. They were stranded in Florida, homeless, and wanted a bus ticket back to Alabama. Since it was the weekend, most social outreach organizations, including ours, is closed. Wife needed shoes.

While Wife looked at shoes, I jumped online to find emergency shelter. Went to print, and the printer was not connected.

Paged BossManShee to the store so s/he could help with the printer. Meanwhile, my co-worker HoneyBunny is yelling at me to help her because the line is snaking to the restrooms.

BossManShee tells me that I'm not supposed to handle these types of situations. S/he will handle it. Good, the couple is in good hands, and I can go help HoneyBonny before she herniates another disc.

But wait! BossManShee is through with them in no time. They have to tell BossManShee the story. BossManShee needs to fetch the information and give it to them. They need food, water, shelter, etc.

So I corner BossManShee and give her the Inquisition. BossManshee said Wife needed shoes so Wife is trying on shoes. But Couple needed bus tickets! It's the weekend. BossManshee says nothing more can be done because it's the weekend. They must go on their way.

WHAT!!!

Helping homeless is our mission!

So I invited them to sit and rest. Gave them water ('cause FL is hot), food. Husband needed a shirt. Then looking at their flimsy Publix bags, I gave them a backpack. Then I wrote the emergency shelter numbers on paper. As I was saying good-bye to them, a customer gave them a wad a folded money.

I cried right there. 

Luckily the next customer I knew to be a kind soul, and I bawled to her the story. She asked for Couple's description and went to find them.

She left her cute Santa door that she paid for. I hope she found Couple.